Bia · Support agent
Customer “I was charged twice for my order.”
Hi Marta, you are right: order #10293 was charged twice on October 12. I have asked for the duplicate charge of $29.00 to be refunded. It will reach your card in 5 to 7 business days. Sorry for the trouble.
- Checked: payment log
- Policy: refunds, section 3
- Needs your OK: refund $29.00